Privacy Policy
At VRS Trident, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our products, or interact with our services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
Personal Information
VRS Trident Retail Private Limited is the owner of the brand HairLIFT and the website associated with it. This Privacy Policy outlines our approach to data protection and privacy to fulfill our obligation under applicable laws and regulations, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDPA”).
Throughout this document, ‘we’, ‘us’, ‘our’, ‘ours’ refers to Adret Retail Private Limited. Wherever we have said ‘you’ or ‘your’, this means YOU.
We are committed to treating data privacy seriously. This Privacy Policy provides the necessary details about how your data is collected and used by us when you visit our website to purchase products such as HairLIFT Nourishing Oil or engage with our services (including wellness groups and newsletters). As a visitor or customer, you are advised to please read this Privacy Policy carefully. By accessing our services, you agree to the collection and use of your data as described herein.
Personal Information Gathered by Us
As part of your registration process or when purchasing HairLIFT Nourishing Oil, we may collect personally identifiable information, including your first and last name, email address, mobile phone number, contact details, username and password, date of birth, age, gender, residential address, shipping address, postal code, and browsing history on our website. We may also receive information from carriers regarding updated delivery status and shipping addresses to ensure your orders for HairLIFT products reach you seamlessly.
You can choose not to share your personal information, but you might not be able to use and access all the services or purchase products on our website. We use your personal information to open your account, process your transactions (such as your 3-pack or 2-pack HairLIFT orders and voluntary contributions toward JEEVDAYA healthcare initiatives), respond to your requests, and communicate regarding your order status (Dandruff control, Good Hair days, and Better Sleep tracking).
Why Do We Collect Your Personal Information
We gather information to operate, provide, develop, and improve our products and services, specifically for:
Accepting, handling, and processing your orders for HairLIFT Nourishing Oil, delivering products, and processing payments.
Communicating with you regarding the status of your order, delivery updates, and promotional offers.
Operating communication channels such as WhatsApp newsletters and healthcare groups to share tips on managing dandruff, hair thinning, and sleep improvements.
Analyzing website performance, fixing errors, and personalizing your experience to recommend products tailored to your preferences.
Conducting surveys and research directly or through authorized third-party partners to understand customer experiences and improve our advanced Ayurvedic formulations.
Manner of Collection & Third-Party Sharing
We collect information when you interact with us via our website, join our WhatsApp newsletters, or utilize our communication channels.
We do not sell or share your personal information with any third party for commercial gain. However, we may share your data with:
Business Associates & Partners: To deliver your HairLIFT Nourishing Oil orders.
Payment Gateway Partners: When you initiate a secure payment on our website.
Legal & Regulatory Authorities: When required by law or to protect legal rights and prevent fraud.
Authorized Third-Party Survey Partners: Strictly bound by confidentiality agreements for customer feedback and research purposes.
Logistics & Carriers: For updating shipping and delivery details.
The data collected from customers on the website is stored securely on servers compliant with the Information Technology Act, 2000 and DPDPA regulations.
Your Rights as a Data Principal
In accordance with the Digital Personal Data Protection Act, 2023, you have the right to:
Right to access: Request information about the personal data we hold about you.
Right to correction and erasure: Request correction of inaccurate data or deletion of data no longer necessary.
Right to withdraw consent: Withdraw consent for communications, newsletters, or data processing at any time.
Right to grievance redressal: Raise a complaint with our Grievance Officer regarding your data privacy.
Right to nominate: Nominate another individual to exercise your rights in the event of incapacity or death.
To exercise these rights, contact us at privacy@kapiva.in. We will respond within 30 days.
Children’s Privacy
Financial transactions on our platform are to be carried out by adults only. Minors below the age of 18 may browse the website, but are barred from making purchases or submitting personal information without adult supervision. HairLIFT Nourishing Oil is suitable for age groups 10–100 years, but account creation and purchases must be handled by an adult or parent guardian.
Contact Us & Grievance Officer
For any further queries, complaints, or privacy-related concerns regarding your orders or interactions with HairLIFT, you can reach us at:
Contact Email Address: support@vrstrident.com
Phone: +91-99201 11235
Contact Days: Monday to Sunday (10 AM to 7 PM)
Make Every Purchase Count
When you purchase the 3 Bottle Pack. ₹60 is donated towards supporting education and old age homes. Becuase healthy choices should createa healthier world.
