Cancellation, Returns & Refund Policy
At VRS Trident, customer satisfaction is our priority. We strive to provide premium-quality products and a seamless shopping experience. Please read our Cancellation, Returns & Refund Policy carefully before placing an order.
Order Cancellation
We understand that plans may change. Therefore, you may request to cancel your order before it has been dispatched from our warehouse.
Cancellation Before Dispatch: If your order has not yet been shipped, you can contact our customer support team to request cancellation.
Email: support@vrstrident.com
Phone: +91-9920111235
Once your cancellation request is approved, the refund will be initiated to your original payment method within 3–7 business days.
Please Note: Orders cannot be cancelled once they have been dispatched.
Returns & Replacements
If you receive a damaged, defective, or incorrect product, we will be happy to assist you with a replacement or refund.
To initiate a return or replacement request:
- Contact our customer support within 5 days of receiving your order.
- Share your Order ID along with clear photos or a video of the product and its packaging.
- Our team will review your request and guide you through the next steps.
If your request is approved, we will arrange a reverse pickup wherever available or provide return instructions.
Return Eligibility
Your return request will be accepted if:
- The product is damaged during transit.
- You received the wrong product.
- The product has a manufacturing defect.
- The request is raised within 5 days of delivery.
The returned product must:
- Be in its original packaging.
- Include all labels, seals, and accessories.
- Be unused and in resalable condition.
Returns Will Not Be Accepted If
Returns or replacements may not be accepted under the following circumstances:
- The product has been used or damaged after delivery.
- The original packaging, labels, or seals are missing.
- The return request is raised after the eligible return period.
- The product was purchased during a clearance or promotional sale (unless damaged or defective).
- The damage is caused by improper handling or storage after delivery.
Refund Policy
Refunds are processed only after the returned product has been received and successfully inspected by our quality team.
Approved refunds will be credited to the original payment method within 3–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Damaged or Incorrect Orders
If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please provide:
- Order ID
- Invoice or proof of purchase
- Clear photos or a short video showing the issue
- Photos of the outer packaging (if applicable)
After verification, we will arrange a replacement or process a refund, depending on the nature of the issue.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Opened or used products (unless damaged or defective upon delivery)
- Complimentary or free promotional items
- Gift cards or digital products (if applicable)
Contact Us
If you have any questions regarding cancellations, returns, or refunds, our support team is here to help.
VRS Trident Customer Support
📧 Email: support@vrstrident.com
📞 Phone: +91-99201 11235
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Make Every Purchase Count
When you purchase the 3 Bottle Pack. ₹60 is donated towards supporting education and old age homes. Becuase healthy choices should createa healthier world.
