Shipping Policy
At VRS Trident, we are committed to delivering your order safely, securely, and on time. Every bottle of Hair Lift Nourishing Oil is carefully packed and shipped through trusted logistics partners to ensure it reaches you in excellent condition. This policy outlines our shipping process, delivery timelines, and other important information.
Order Processing
Once you place an order on our website, you will receive an order confirmation via email or SMS/WhatsApp (where applicable).
Before dispatch, every order undergoes a quality inspection to ensure the product is properly sealed, packed, and ready for shipment. Orders are generally processed within 24–48 business hours, excluding Sundays and public holidays.
Shipping Coverage
We currently deliver across India through our trusted courier partners. Delivery availability may vary depending on the serviceability of your PIN code.
You can verify delivery availability by entering your PIN code during checkout.
Delivery Timeline
Estimated delivery time depends on your location:
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Locations: 5–9 Business Days
While we make every effort to deliver within the estimated timeframe, delays may occasionally occur due to weather conditions, courier disruptions, public holidays, or other unforeseen circumstances.
Shipping Charges
- Free Shipping on all prepaid orders across India.
- Shipping charges, if applicable for special locations or promotional offers, will be displayed during checkout before payment is completed.
There are no hidden shipping charges beyond the amount shown at checkout.
Order Tracking
Once your order has been dispatched, you will receive an email or SMS/WhatsApp containing:
- Order Tracking Number
- Courier Partner Details
- Tracking Link
You can use the tracking number to monitor the real-time status of your shipment.
Packaging
We take utmost care in packaging every order to ensure it reaches you safely.
Each bottle is securely packed using protective packaging materials and placed inside a sturdy shipping box to minimize the risk of damage during transit.
Delivery Attempts
Our courier partners will make up to three delivery attempts to deliver your package.
If delivery is unsuccessful after multiple attempts due to customer unavailability or an incorrect address, the order may be returned to our warehouse. Our support team will then assist you with the next steps.
Delayed Deliveries
Although we strive to deliver every order within the estimated timeline, delays may occur because of:
- Extreme weather conditions
- Natural disasters
- Public holidays
- Transport disruptions
- High order volumes during festive or sale periods
- Courier partner delays
We appreciate your patience and understanding in such situations.
Incorrect Shipping Address
Please ensure that your shipping address, PIN code, and contact details are accurate while placing your order.
VRS Trident shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Damaged Shipment
If your order arrives damaged or you receive the wrong product, please contact our customer support within 48 hours of delivery.
Kindly share:
- Order ID
- Images or a short video of the product
- Images of the outer packaging (if damaged)
Our team will review your request and provide a suitable resolution in accordance with our Returns & Refund Policy.
Contact Us
For any shipping-related queries, please get in touch with our customer support team.
VRS Trident Customer Support
📧 Email: support@vrstrident.com
📞 Phone: +91-99201 11235
Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM
Make Every Purchase Count
When you purchase the 3 Bottle Pack. ₹60 is donated towards supporting education and old age homes. Becuase healthy choices should createa healthier world.
